Order management

The order management system represents the principal means by which buyers and sellers communicate information of individual orders of product.

Effective order management is a key to operational efficiency and customer satisfaction. Order management can be measured in various ways. Traditionally, however, buyers will assess the effectiveness of order management using order cycle time and dependability as the metric, while sellers will use their order-to-cash cycle as their metric.

 

The five outputs from order management that include customer service, customer satisfaction and profitability are:
*Product availability
*Order cycle time
*Logistics operation responsiveness
*Logistics system information
*Postsale logistics support

In supply chain, the order management process involves all the activities from initiation of customer orders through order processing, order confirmation, order picking and shipping, delivery, billing, collection, and reconciliation of any invoice deductions.
Order management